Each row in the General Queue task list is a task for patient. A patient appears in the list once for each task associated with them.

To open a Task, click the row.

Flag

A task may have a Flag:

An empty circle indicates the task is Unassigned.
A dot indicates the task is Assigned to you.
An envelope indicates the Patient is awaiting a reply.

Status

Each open task has a Status of NEW or IN PROGRESS.

Restricted Chart

A lock icon next to a patient name indicates the access to the chart is controlled by your iKnowMed "Restrict Patient Chart Access" permission. If you have the access, then opening a task for a restricted patient will prompt for a reason.

Priority

The task list sorts by Priority, with the highest priority tasks listed first.

Source

Source indicates whether the task was:

Created by a Patient Portal message or appointment request (a.k.a., "Portal")
Practice Generated (a.k.a., "Practice")
Created by a Care Management ePRO Survey (a.k.a., "CM ePRO")
Created by an Ontada Health ePRO Survey (a.k.a., "ePRO")

About the General Queue