Outbound Faxes are filtered by the following statuses:

Pending indicates that the fax is being sent.
Faxes from within iKnowMed can take up to 6 hours to process and complete. It is recommended that time-sensitive documents be sent via an alternative method to make sure they are delivered quickly. Such as:
- Using Direct Exchange to share patient information.
- Enrolling in Carequality to review patient information on demand.
Success indicates that the fax has been successfully sent.
Failure indicates that the fax could not be sent due to various reasons. You can Resend failed faxes after addressing the issues.

The Status column lists the current status of the fax and the reasons for failed faxes. Refer to the table below for a list of common failures, their causes, and recommended resolutions.

Status	Cause	Resolution
Voice	Indicates that a voice responded to the fax call.	Check the accuracy of the fax number. If it is correct, select the fax and click RESEND. If it is incorrect, update the external provider's fax number and then create a new fax.
Dialing Error	Occurs due to a rejected call, call barring, lack of dial tone, unexpected disconnection, or an invalid number.	Check the fax number. If correct, select it and click RESEND. If incorrect, update the number and create a new fax.
Blocked	When a fax number is identified as a voice line, or no response is received after five consecutive calls.	Call the number. If it's a voice line, refer to the previous voice error for help. If you hear a fax tone, contact Tech Products Support to unblock the number.
Fax number is forbidden	The fax number should not be used.	Update the fax number for the external provider and then create a new fax.
Missing fax number	The fax number for the external provider has not been provided.	Update the fax number for the external provider and then create a new fax.
Busy	The fax system encounters a busy signal.	To resend a fax, select it and click RESEND. If it’s still busy after several attempts, check the fax number. If it’s correct, click RESEND again. If it’s incorrect, update the fax number and create a new fax.
Quiet	iKnowMed dialed the number but did not receive a fax tone.	Resend the fax. If it has the Quiet status a second time, call the number to see if you receive a fax tone, if there is no answer, or if you receive a voice recording or response. You may need to contact the recipient to resolve the issue.
Expired	The fax has been in PENDING status for more than 10 hours.	If the number is correct, click RESEND again. If it’s incorrect, update the external provider's fax number and create a new fax.
...due to system error...	The fax could not be sent because of a system error.	RESEND the fax later. If the error continues, contact iKnowMed Technology Product Support.
Conversion error	When sending an outbound fax, the PDF is converted to a TIFF file, but some Adobe versions don't support this conversion.	You may need to downgrade your Adobe version to fax scanned PDFs from iKnowMed.

About the Outbound Fax Queue