About the Patient Message List Widget
The Patient Message List Chart Summary widget is a view of the Practice Messages sent for the current patient.
To view a message, click the message in the list.
An Unread message displays in bold text.
A Red Flag icon displays when someone requests follow up on a message, and a White Flag displays when someone marks that follow up as completed. To change the follow up status, click the Flag and choose an option.
Each message has the following fields:
From is the message sender. A message sent On Behalf Of another person, indicates a Delegate sent the message.
Date or Sent Date is when the message was sent.
To is the message recipient, which can be one or more people or message groups.
For a message sent to a group:
Assignee indicates the person assigned to follow up on the message. Change Assignee as needed.
Workflow Status indicates if the message is New, Assigned, Completed, or Cancelled. Change Workflow Status as a message progresses through your workflow.
Priority shows STAT, CRITICAL, or NORMAL.
Category always shows Email Message.
Subject is the message subject.
Patient shows the patient associated with the message. To go to the current message in the Messages chart tab, click the Open This Message (
) button. To open the chart, click the Patient Name.Message is the message text.
Status, when visible, indicates someone requested follow-up on a message.
